Olo Customer Success Managers are responsible for ensuring success of our customers and are a constant connection between the Olo Specialist and Support Teams and the customer. This role is responsible for managing deliverables for key customer accounts to ensure the highest levels of customer satisfaction. This individual will also work with the Olo Specialist Team to deliver best in class utilization of the digital ordering platform.
The ideal candidate will be skilled in building strong customer relationships, passionate about technology, have exceptional communication skills, and have a passion for providing great customer service experiences.
Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers. Through beautiful, fully branded digital interfaces, Olo's enterprise-grade ordering platform integrates with the brands’ existing systems, opening new digital revenue streams injected seamlessly into the restaurant’s operations. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use the Olo platform to Skip the Line® or get food delivered from the restaurants they love. Clients include Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, sweetgreen, Wingstop, and more. Learn more at Olo.com.
Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map!
We encourage you to apply!
At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.
Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!