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Customer Engagement Manager

Olo is looking for a smart, entrepreneurial sales representative with an aptitude to build relationships with new small and medium customers and maintain relationships with current customers. Our perfect candidate blends together strong technical aptitude, exceptional attention to detail, great presentation skills, and at-ease comfort working with any organizational role. Sound like you? Read on.

Olo’s products and services mix the critical elements of B2B and excitement of B2C into new services which are changing the restaurant landscape. With some of our customers transacting upwards of 40% of their revenue outside the four walls of their restaurant with digital ordering, the time couldn’t be better to help brands transform their businesses and implement great digital commerce programs.

You will play a key role in expanding our business by building relationships with new and existing customers. You’ll listen and understand needs, and deliver solutions that maximize each brand’s digital potential.

What You’ll Do:

  • In partnership with our Customer Success team, focus on maintaining relationships and managing contract renewals with our large multi-location restaurant brand customers.
  • Direct the sales process and conduct product demonstrations for small and medium, emerging enterprise prospects.
  • Develop and cultivate relationships throughout organizations. Conduct interviews with customers who express challenges using Olo.
  • Schedule regular product and company update sessions with clients.
  • Draft benchmark analyses that highlight opportunities for brands to derive greater results from existing products and/or utilize new products.
  • Coordinate customer meetings and presentations; preparation and delivery of follow-up materials, addressing competitive threats, and successful negotiations.
  • Drive awareness, market presence and adoption of new products and initiatives – you will own the sales goals for introducing new products and services into our existing clients.
  • Collaborate with Customer Success post sale to ensure a successful program launch and to ensure value is delivered to the client just as they expected.
  • Be held to revenue and product adoption goals.


If this sounds like you, we'd love to talk:

  • You're action-oriented, client-focused, motivated and have prior results to prove it. You have strong interpersonal and presentation skills.
  • 5+ years experience in a sales or account management role, preferably with a complex B2B SaaS/software solution.
  • You’re a great collaborator, able to keep multiple Olo departments up-to-speed on client feedback and plans.
  • Ability to multi-task, handle pressure, and be flexible in a startup environment
  • Experience working and succeeding in a goal-motivated environment.
  • You’re a highly motivated and confident individual with a competitive personality, but you also know how to keep those traits in-check and worth within a team environment.
  • Comfortably geeky. You’re good demonstrating some pretty advanced stuff. You have solid PC skills -- MS Powerpoint, Google Apps, CRM tools, etc.
  • Experience selling to hospitality/restaurants and/or SaaS based products a plus, but not required.


About Olo

Olo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 200 restaurant brands. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee’s, Chili’s, Chipotle, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more.

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map:

We encourage you to apply!

At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.

Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!


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