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Product Manager: B2B/B2C Tools

Are you passionate about solving the difficult problems that enable customers to grow their business? Are you adept at managing technology partner relationships to drive solutions that achieve mutual goals? Do your technology inclinations make you to want to understand “how it really works” in order to drive optimal solutions? Have you ever built a product vision, strategy, and execution plan that delivered a continual stream of new business value?

At Olo we develop an online food ordering platform used by many of the country’s fastest-growing and largest restaurant chains, reaching millions of consumers across North America. We are looking for a talented Product Manager to join our team. You will play a significant and visible role in driving the evolution of Olo’s existing products and the definition of new product offerings, with an emphasis on front-of-house B2B/B2C tools and solutions.  Your success will help enable Olo’s continued influence of the digital ordering market and help keep our build a stable of delighted clients delighted.

This is a full-time position in New York City.  The product manager will report to the VP of Product Management.
 

Responsibilities

  • Maintain the OLO platform product roadmap for restaurant experiences and interactions (front-of-house tools and solutions), incorporating product innovation, client feedback, and internal strategy into our overall product plan
  • Work with engineering, sales, and customer success teams to develop requirements, create UI/UX designs and/or wireframes, create QA plans, and execute to launch
  • Define KPIs for new products/projects and lead the charge on web and mobile analytics, A/B testing, and the incorporation of results into product roadmap
  • Document new features to share with clients and customers
  • Conduct and document competitive research to inform the product roadmap and to inform teams throughout the company on innovations in the industry
  • Conduct frequent client outreach initiatives to identify any system innovations that would solve problems for stores and people in the field
  • Work closely with the Sales team to create product-sales collateral (demos, documentation)

 

Requirements

  • You love the idea of helping customers order ahead and Skip the Line™ at restaurant chains around the country!  Additionally you love digging into the “backend” and helping to make the adoption and incorporation of OLO into existing operations smooth & painless
  • You have at least 3 years of experience in the Product Manager role for a software technology company that operates in an Agile process framework.
  • Significant product management experience, including working directly with engineers to ship the right product at the right time with the right quality
  • A desire to work and communicate fluidly across the entire organization, from the CEO to the Systems Architect to Customer Support to Sales
  • Ability to clearly articulate plans for the next few weeks, as well as the longer-view product vision
  • Have a functional understanding of software development (maybe you were an engineer in a previous life) and an ability to “dive into the details” to understand complex technical challenges  
  • Excellent English writing and communication skills
  • Bachelor’s degree
  • You have a legal right to work in the U.S., without the need for Olo sponsorship

 

Highly Beneficial

  • Experience in product management for a start-up or growth-stage company
  • Experience with SAAS platforms for enterprise clients, particularly any experience in designing management portals or other backend tools for clients
  • Restaurant experience in back-of-house or front-of-house roles
  • Basic fluency in programming languages and/or database management skills

 

About Olo

Olo reaches millions of consumers by powering mobile and online ordering for many of the country’s largest restaurant chains. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption.

 

We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!

 

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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