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Pre-Sales Systems Engineer

We’re searching for an ambitious, energetic technical leader to join our sales team as (our first!) Pre-Sales Systems Engineer. This is a customer-facing role that requires excellent communication and organization skills, a strong technical aptitude with hands-on knowhow, and a thoughtful demeanor.

 

Olo’s products and services mix the critical elements of B2B and excitement of B2C into new services which are changing the restaurant landscape. Our solutions are deeply integrated to the existing operations and systems used by our customers -- sometimes requiring custom development work. You will play a key role in understanding, defining and capturing the technical details of new projects and will work in close coordination with our sales, product, and customer success teams to make them successful.


 

Responsibilities

  • Establish pre-sales technical due-diligence protocols for use internally and externally with partners.
  • Help coordinate, configure and support sales presentations and demonstrations.
  • Assist our Enterprise Sales Directors in developing and cultivating relationships across the technical organizations of restaurant brands and their partners.
  • Maintain relationships with senior technical leaders inside strategic customers.
  • Interface to our Product Management and Development Team, and own documentation for our most complex customer projects.

 

Requirements

If this sounds like you, we'd love to talk:

  • Location: Central or West, Major Metro, SAN, LA, DEN, DFW, ORD
  • 40-60% Travel
  • Action-oriented, client-focused, motivated and have prior results to prove it.
  • 5-10 years experience in an analogous role (Systems Engineer, Support/Success, Dev, etc).
  • Familiarity with complex systems environments (familiarity with restaurant technologies and point-of-sale systems is a definite plus, but not required).
  • You’re comfortable and and sensitive to being in a pre-sales environment in enterprise accounts.
  • Ability to multi-task, handle pressure, and be flexible in a start-up environment
  • You research your prospects well ahead of time, and show up on-time prepared.
  • Experience working and succeeding in a goal-driven environment.
  • You’re organized with exceptional attention to detail.
  • You’re hands-on and comfortable demonstrating some pretty advanced stuff.
  • You have exceptional PC skills -- MS Powerpoint, Google Apps, CRM tools, etc.
  • Experience in the hospitality/restaurants and/or SaaS space a plus, but not required.


 

About Olo


Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers. Through beautiful, fully branded digital interfaces, Olo's enterprise-grade ordering platform integrates with the brands’ existing systems, opening new digital revenue streams injected seamlessly into the restaurant’s operations. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use the Olo platform to Skip the Line® or get food delivered from the restaurants they love. Clients include Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, sweetgreen, Wingstop, and more. Learn more at Olo.com.

 

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map!

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

 

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