View Our Website View All Jobs

Deployment Manager

Olo’s Deployment Team is responsible for taking a new customer from kickoff to launch and managing the relationship throughout the project. This role focuses on on-boarding mid-size to enterprise brands, where the customer is utilizing Olo’s best in class white label solution.

 

The ideal candidate will be skilled in project management, have a focus on providing great hospitality and appreciate the art of excellent communication.

 

Responsibilities

  • Execute contract obligations to deploy customers in the timelines outlined.
  • Identify and develop relationships with cross-functional deployment team to ensure positive experience for customer.
  • Liaise between customer, internal departments and partners to provide clear and accurate project plans for customers.
  • Report weekly on progress of customers and troubleshoot issues blocking a launch.
  • Provide accurate and complete customer details in CRM.
  • Work in tandem with Account Specialist team to ensure a seamless transition following customer launch.


 

Requirements

  • BA/BS Degree
  • 1-3 years of experience as an Account or Deployment Manager.
  • Experience working with enterprise brands and C-level executives.
  • Outstanding ability to clearly and tactfully articulate issues and resolutions.
  • Expertise in creative problem solving.
  • Highly organized project management skills.
  • The ability to work independently when needed - as well as collaborate cross-functionally.  
  • Top-notch presentation skills, and the ability to educate customers on deployment best practices.



 

About Olo
Olo helps restaurant brands maximize revenue per square foot by delivering faster, more accurate, and more personal service to their customers. Through beautiful, fully branded digital interfaces, Olo's enterprise-grade ordering platform integrates with the brands’ existing systems, opening new digital revenue streams injected seamlessly into the restaurant’s operations. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use the Olo platform to Skip the Line® or get food delivered from the restaurants they love. Clients include Chili's, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, sweetgreen, Wingstop, and more. Learn more at Olo.com.

 

Olo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map!

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150